Privacy Policy

This Privacy Policy explains how Slate Nigeria Limited ("Slate", "we", "us" or "our"), operator of the Slate Tutors platform ("Platform"), collects, uses, discloses and safeguards your personal information when you interact with us online or offline. We are based in Abuja, Nigeria and are committed to handling your data in a manner that is lawful, fair, transparent and aligned with best practices for privacy and data protection.

This Policy applies to parents, guardians, students, tutors, prospective tutors, website visitors and any other individuals whose personal information we may process in connection with the Platform. It should be read together with our Terms & Conditions, Data Protection Policy and Cookie Policy. By using the Platform or providing information to us, you acknowledge that you have read, understood and agreed to the practices described in this Policy.

1. Information We Collect

The information we collect depends on how you interact with the Platform. We may collect the following categories of data:

• Identification and contact details, such as your name, email address, phone number, and location (for example, "Abuja, Nigeria"), which we use to communicate with you and provide our services.
• Profile and demographic information, such as your role (parent, student, tutor), your child's educational level, subjects of interest, or tutoring preferences, when you share this information with us.
• Tutor-specific information, such as professional experience, qualifications, subjects offered, references, and any verification data you submit in the course of our vetting process.
• Usage and technical information, such as IP address, device type, browser type, pages visited, time spent on pages, and interactions with our emails, collected through cookies and similar technologies as described in our Cookie Policy.
• Communication data, including emails, messages, and feedback that you send to us, as well as records of your interactions with our team.

2. How We Use Your Information

We use your personal information for purposes that are compatible with the reasons for which it was collected. These purposes may include:

• operating, maintaining and improving the Platform;
• processing your waitlist registration, tutor application or other requests;
• facilitating communication and potential matches between families and tutors;
• conducting identity, background or verification checks to the extent permitted by law and appropriate for our services;
• sending you important information about updates, security alerts, or changes to our terms and policies;
• responding to your enquiries, support requests and feedback;
• analysing usage patterns to understand how the Platform is used and to improve design, performance and user experience; and
• complying with legal obligations and enforcing our rights, such as detecting or preventing fraud, abuse or security incidents.

3. Legal Bases for Processing

We will only process your personal data where we have a valid legal basis to do so. Depending on the context, this may include:

• your consent, such as when you opt in to receive certain communications;
• contractual necessity, where processing is required to provide the services you have requested or to take steps at your request before entering into a contract;
• compliance with legal obligations, including obligations under Nigerian law relating to record-keeping, accounting or child protection; and
• our legitimate interests, such as improving the Platform, preventing abuse, and promoting the safety and security of users, provided that such interests are not overridden by your rights and freedoms.

4. How We Share Your Information

We do not sell your personal information. We may, however, share your data with carefully selected third parties in the following limited circumstances:

• Service providers who support our operations, such as hosting providers, analytics providers, communication tools and payment processors, subject to appropriate contractual safeguards.
• Prospective tutors or families, where necessary to facilitate introductions, matches or lesson arrangements, and only to the extent relevant to that purpose.
• Legal and regulatory authorities, where we are required or permitted by law to do so, for example in response to a lawful request, court order or regulatory enquiry.
• Professional advisers, such as lawyers or auditors, who are subject to duties of confidentiality, where this is necessary for legitimate business or legal reasons.

5. International Transfers

Our primary operations are in Nigeria, but some of our service providers may be located in other countries. Where your personal data is transferred outside Nigeria, we will take reasonable steps to ensure that appropriate safeguards are in place, consistent with applicable law and industry practice, to protect your information.

6. Data Retention

We retain personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. When determining appropriate retention periods, we take into account factors such as the nature and sensitivity of the data, potential risk of harm from unauthorised use or disclosure, the purposes of processing, and whether those purposes can be achieved by other means.

7. Your Rights

Depending on applicable law, you may have certain rights in relation to your personal information, which may include:

• the right to request access to the personal data we hold;
• the right to request correction of inaccurate or incomplete data;
• the right to request deletion of your data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected;
• the right to object to or request restriction of processing in certain situations;
• where processing is based on consent, the right to withdraw that consent at any time; and
• the right to lodge a complaint with a supervisory authority where applicable.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before responding to your request.

8. Security

We implement technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse or alteration. These measures may include encryption, access-controls, secure development practices and staff training. However, no system can be guaranteed to be completely secure, and you acknowledge that transmission of information over the internet is at your own risk.

9. Children's Privacy

Slate Tutors is designed for use by parents, guardians and tutors in relation to children's education. We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian. If you believe that a child has provided personal information to us without appropriate consent, please contact us promptly so that we can take appropriate steps.

10. Links and Third Parties

The Platform may contain links to third-party websites, services or resources that are not controlled by Slate. This Privacy Policy does not cover the practices of such third parties, and we are not responsible for their privacy or security practices. We encourage you to review the privacy notices of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practices. When we do so, we will revise the "Last updated" date at the top of this page and may provide additional notice where appropriate. Your continued use of the Platform after any changes become effective constitutes your acceptance of the updated Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: contact@myslate.app
Location: Abuja, Nigeria